Right of withdrawal


Consumers have a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.


You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

Greenplanet s.r.o, Varšavská 715/36,  120 00 Praha,

E-Mail: contact@greenplanet-cbd.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


If you want to withdraw from the contract, please fill out the following form and send it back to us. However, the revocation can also be made informally.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*)/received on (*)



Name of consumer(s)



Address of consumer(s)



Signature of consumer(s) (only for paper communication)







(*) Delete as appropriate.




The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal also does not apply to contracts for the supply of sealed goods which are not suitable for return due to reasons of health protection or hygiene if their seal has been removed after delivery;


The statutory warranty rights apply.


(1) The seller shall be liable without limitation for intent and gross negligence. In the case of simple negligence, the seller shall only be liable for damages resulting from the violation of life, body, health or essential contractual obligations (obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely).

(2) In the event of simple negligence resulting from the violation of essential contractual obligations, the liability of the seller shall be limited to the foreseeable, typically occurring damage. In all other respects, the seller's liability is excluded.

(3) Attention: Please store our products cool and dry

(4) The above limitations of liability also apply in favour of the legal representatives and vicarious agents of the seller.

(5) The above limitations of liability do not apply if the seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods. The same applies to claims of the buyer under the Product Liability Act.